ALL Issues with premium membership post here[read the opening post before posting] - Site Support and Feedback - FM24/25 Update

kingrobbo

15 years ago

1 hour ago

11,505

20 Nov 2023 18:04:48

By Philipeo121 20 November 2023 - 17:55 PM UTC

Hello,

I have paid for premium however it's not recognising this ? Can anyone help? do I wait ?

nothing showing on your shop order so when did you pay? have you more than one account here?

kingrobbo

15 years ago

1 hour ago

11,505

20 Nov 2023 18:05:53

By kingrobbo 25 December 2020 - 00:47 AM UTC

Can all users having issues with purchasing/cancelling Premium membership

Or issues with Premium membership eg downloads not treating you as a premium member etc please post your question/issue in this thread only DO NOT start any other new threads or post on threads that have nothing to do with your problem.

Please be aware the site Admin is based in Australia and so be patient until he replies as he is the only person who can assist with this issue.

can users be aware it can take a few hours for your membership to become active so just be patient

Users need to tag him in their posts and do so correctly eg@Footygamer if it isnt showing up in blue like this you haven't tagged correctly😉

Also anyone wanting other payment options rather than Paypal, this is a recent reply from Footygamer-

Many issues are caused by users having more than one account to check this use this link- https://sortitoutsi.net/shop/search

Also you can check your order status by viewing shop orders via your profile

The opening post

Footygamer

18 years ago

52 seconds ago

98,179

21 Nov 2023 00:25:51

By Philipeo121 19 November 2023 - 07:43 AM UTC

@Footygamer I have purchased premium and it's still not recognising I have it which is making downloads impossible. Please could you assist?

I can't find any payments related to your email address. Are you sure you don't have two accounts and two email addresses by mistake?

You can try and locate orders at the bottom of this page: https://sortitoutsi.net/shop

krche

13 years ago

6 months ago

2

Premium

22 Nov 2023 11:29:47

Hi @Footygamer

I have a double premium membership for some reason. I was charged 3 Nov and now again on the 22 Nov. Can you please delete one of the subscriptions and reverse the payment?

Thanks

kingrobbo

15 years ago

1 hour ago

11,505

22 Nov 2023 19:26:33

By krche 22 November 2023 - 11:29 AM UTC

Hi @Footygamer

I have a double premium membership for some reason. I was charged 3 Nov and now again on the 22 Nov. Can you please delete one of the subscriptions and reverse the payment?

Thanks

Hi

FYI -I have edited your post as your screenshot clearly showed your private email account

this is what your account shows here-

There are 2 overlapping memberships

I suggest PM footygamer with the image you posted earlier

cheers

Footygamer

18 years ago

52 seconds ago

98,179

22 Nov 2023 20:51:36

@krche not sure how that happened, but i've fixed it for you now

Philipeo121

1 year ago

3 months ago

6

Premium

23 Nov 2023 21:42:09

By Footygamer 21 November 2023 - 00:25 AM UTC

I can't find any payments related to your email address. Are you sure you don't have two accounts and two email addresses by mistake?

You can try and locate orders at the bottom of this page: https://sortitoutsi.net/shop

I have the payment from my pay pal to yourselves? November 19th at 07:11am? I can try and post a screen shot if it will help?

Philipeo121

1 year ago

3 months ago

6

Premium

23 Nov 2023 21:45:50

By Philipeo121 23 November 2023 - 21:42 PM UTC

I have the payment from my pay pal to yourselves? November 19th at 07:11am? I can try and post a screen shot if it will help? @Footygamer

Footygamer

18 years ago

52 seconds ago

98,179

27 Nov 2023 22:54:26

Can you PM me your paypal email address? @Philipeo121

froggiest1982

6 years ago

1 month ago

1

Premium

01 Dec 2023 07:20:45

@Footygamer I purchased a premium a few hours ago, showing complete but still no access to the premium download. Thanks!

Zangor

2 years ago

1 month ago

6,094

01 Dec 2023 09:52:20

By froggiest1982 01 December 2023 - 07:20 AM UTC

@Footygamer I purchased a premium a few hours ago, showing complete but still no access to the premium download. Thanks!

Should be fixed now. I manually marked your premium status as active 👍

pacey999

1 year ago

9 months ago

1

Premium

01 Dec 2023 14:32:55

Hey,

I purchased a premium membership yesterday and as of yet, I am still unable to download the packs through the one click download. Whenever I click the download option, it takes me to the subscribe page.

How long does it take for my subscription to start working?

debo55

16 years ago

10 months ago

1

Premium

01 Dec 2023 15:12:49

Hello, I purchased Premium 12 hours ago but still am not able to access the premium download. Thanks

weeniehutjr

6 years ago

1 month ago

5,216

01 Dec 2023 16:22:31

By debo55 01 December 2023 - 15:12 PM UTC

Hello, I purchased Premium 12 hours ago but still am not able to access the premium download. Thanks

I've marked your Premium as active now 👍

weeniehutjr

6 years ago

1 month ago

5,216

01 Dec 2023 16:23:38

By pacey999 01 December 2023 - 14:32 PM UTC

Hey,

I purchased a premium membership yesterday and as of yet, I am still unable to download the packs through the one click download. Whenever I click the download option, it takes me to the subscribe page.

How long does it take for my subscription to start working?

I've marked your Premium as active now 👍

James Lighty

11 months ago

7

Premium

03 Dec 2023 09:53:51

Hi, i have been advised to post here by your staff member.

i have been to post here as seems i been charged twice for some reason?

can i have £10 refunded please?

Attachments

IMG_4527.png (100.15 KiB)

JwP NinJa

6 years ago

6 months ago

1

Premium

11 Dec 2023 16:14:47

Hi, I purchased the premium membership last night and when I go to download it says to buy the membership again?

weeniehutjr

6 years ago

1 month ago

5,216

11 Dec 2023 22:38:40

By JwP NinJa 11 December 2023 - 16:14 PM UTC

Hi, I purchased the premium membership last night and when I go to download it says to buy the membership again?

I've marked your premium status as active 👍

kingrobbo

15 years ago

1 hour ago

11,505

12 Dec 2023 01:40:21

By James Lighty 03 December 2023 - 09:53 AM UTC

Hi, i have been advised to post here by your staff member.

i have been to post here as seems i been charged twice for some reason?

can i have £10 refunded please?

As per the opening post you need to tag the site Admin @Footygamer

James Lighty

11 months ago

7

Premium

12 Dec 2023 09:31:10

By kingrobbo 12 December 2023 - 01:40 AM UTC

As per the opening post you need to tag the site Admin @Footygamer

James Lighty

11 months ago

7

Premium

12 Dec 2023 09:31:37

Hi, i have been advised to post here by your staff member.

i have been to post here as seems i been charged twice for some reason?

can i have £10 refunded please?

@Footygamer

robwarner1983

12 years ago

10 months ago

1

Premium

12 Dec 2023 14:04:44

Hi

I have subscribed to premium but cannot find how to down load as one file not part files

Please help

Qvordrup

16 years ago

11 hours ago

137,687

12 Dec 2023 14:11:39

By robwarner1983 12 December 2023 - 14:04 PM UTC

Hi

I have subscribed to premium but cannot find how to down load as one file not part files

Please help

Fixed 🙂 your premium member is now active. Please try again 👍

bartolo26

1 year ago

10 months ago

1

Premium

13 Dec 2023 11:03:47

Hello, how can i contact with the support due to some payment problem ?

Michael Hurst

1 year ago

5 months ago

1

Premium

13 Dec 2023 13:42:45

@Footygamer i would like to cancel my subscription please

Footygamer

18 years ago

52 seconds ago

98,179

14 Dec 2023 17:00:55

You can always cancel future payments by visiting the shop page and clicking “Pause”

Cball14

11 months ago

7 months ago

2

Premium

16 Dec 2023 16:24:08

Hi,

I purchased the premium membership yesterday but still no joy with downloading packs, appreciate it takes time to activate but if anyone is able to help activate my account that would be much appreciated.

cheers

kingrobbo

15 years ago

1 hour ago

11,505

16 Dec 2023 18:18:42

By Cball14 16 December 2023 - 16:24 PM UTC

Hi,

I purchased the premium membership yesterday but still no joy with downloading packs, appreciate it takes time to activate but if anyone is able to help activate my account that would be much appreciated.
cheers

Fixed it

will @Footygamer just for him to be aware