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kingrobbo
Hi
I have upgraded you manually now
there must be a glitch in the system as you show to have paid and have prem membership
StephenStephenStephen
Thanks for fixing that @kingrobbo
kingrobbo
no problem
Footygamer
Seems to be showing up now @StephenStephenStephen ?
StephenStephenStephen
Working fine now thanks mate
kingrobbo
As above I manually set the account to Premium, he wasnt showing as Premium before that
NeilMoore22
Hi
Just bought premium membership and when I go to download facepacks etc it asks me to sign up and pay again.
@Footygamer wondering if I could have some help?
I realize it is not instantaneous but its been about 12 hours.
Thanks.
NeilMoore22
or @kingrobbo ?
Footygamer
Sorry @NeilMoore22 fixed that for you now.
NeilMoore22
Perfect. Thank you.
reggaeboy81
Hi @Footygamer paid for premium tonight, will i be notified when my account has been upgraded? many thanks in advance
kingrobbo
You are showing as premium mate
Qvordrup
I fixed it 🙂
Qvordrup
fixed 🙂👍
OA7R
Hi @Footygamer or @kingrobbo I have bought Premium but when I go to install a face pack it asks me to pay again, do I just have to wait?
Paumate
Hello, despite the renewal of my subscription (see below) I do not have premium rights. Can you keep me informed please.
Best regards.
kingrobbo
Check your shop order it states active canceled
but you are shown as a premium user on your profile, so should be working
kingrobbo
I've set you back as premium user
Check your shop orders it expires in a month
SimonSoltan
I've paid for a premium membership last year and haven't cancelled.
It's been less than a year.
But it isn'r registered on my membership while I'm logged in and there aren't any history.
Please help me fix this.
weeniehutjr
fyi @Footygamer
Footygamer
@SimonSoltan this usually happens because you have two accounts by mistake and it's linked to the other account.
You can go here: https://sortitoutsi.net/shop and at the bottom search your paypal email address to find what account it's linked to.
Nallid
Hi Team, I paid £10 for Premium Membership yesterday via PayPal hoping to download the FM24 FacePacks, Kits & Logos without doing it via the Torrent sites.
However I am unable to download the entire packs instantly. I am still seeing “Buy Premium Membership”.
Please help kind regards,
@Footygamer
Qvordrup
Fixed 👍
leishatanil
I've just paid for premium membership but nothing has changed. Premium membership is not showing up. Could you please help me with this issue, please? Thanks
kingrobbo
you are showing
as premium
Footygamer
Thanks alot @kingrobbo ❤️ I am double checking the code to see why this doesn't happen automatically sometimes or not quickly enough
Charlie.Jarvis
Good evening @Footygamer, i bought premium yesterday however when i go to install anything it still says i need to buy it. I read the forum post and left it over 24 hours but it still say the same message
Thank you.
Footygamer
Sorted 🙂
kingrobbo
no problems
these glitches happen mate😉
AaronM92
Hey @Footygamer , hoping you can help me out.
I paid for premium subscription yesterday but it still doesn't seem to have cleared yet when trying to download packs. Tried logging out multiple times but no joy. PayPal says its been paid aswell.
Thanks for the help.