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kingrobbo
nothing showing on your shop order so when did you pay? have you more than one account here?
kingrobbo
The opening post
Footygamer
I can't find any payments related to your email address. Are you sure you don't have two accounts and two email addresses by mistake?
You can try and locate orders at the bottom of this page: https://sortitoutsi.net/shop
krche
Hi @Footygamer
I have a double premium membership for some reason. I was charged 3 Nov and now again on the 22 Nov. Can you please delete one of the subscriptions and reverse the payment?
Thanks
kingrobbo
Hi
FYI -I have edited your post as your screenshot clearly showed your private email account
this is what your account shows here-
There are 2 overlapping memberships
I suggest PM footygamer with the image you posted earlier
cheers
Footygamer
@krche not sure how that happened, but i've fixed it for you now
Philipeo121
I have the payment from my pay pal to yourselves? November 19th at 07:11am? I can try and post a screen shot if it will help?
Philipeo121
Footygamer
Can you PM me your paypal email address? @Philipeo121
froggiest1982
@Footygamer I purchased a premium a few hours ago, showing complete but still no access to the premium download. Thanks!
Zangor
Should be fixed now. I manually marked your premium status as active 👍
pacey999
Hey,
I purchased a premium membership yesterday and as of yet, I am still unable to download the packs through the one click download. Whenever I click the download option, it takes me to the subscribe page.
How long does it take for my subscription to start working?
debo55
Hello, I purchased Premium 12 hours ago but still am not able to access the premium download. Thanks
weeniehutjr
I've marked your Premium as active now 👍
weeniehutjr
I've marked your Premium as active now 👍
James Lighty
Hi, i have been advised to post here by your staff member.
i have been to post here as seems i been charged twice for some reason?
can i have £10 refunded please?
JwP NinJa
Hi, I purchased the premium membership last night and when I go to download it says to buy the membership again?
weeniehutjr
I've marked your premium status as active 👍
kingrobbo
As per the opening post you need to tag the site Admin @Footygamer
James Lighty
James Lighty
Hi, i have been advised to post here by your staff member.
i have been to post here as seems i been charged twice for some reason?
can i have £10 refunded please?
@Footygamer
robwarner1983
Hi
I have subscribed to premium but cannot find how to down load as one file not part files
Please help
Qvordrup
Fixed 🙂 your premium member is now active. Please try again 👍
bartolo26
Hello, how can i contact with the support due to some payment problem ?
Michael Hurst
@Footygamer i would like to cancel my subscription please
Footygamer
You can always cancel future payments by visiting the shop page and clicking “Pause”
Cball14
Hi,
I purchased the premium membership yesterday but still no joy with downloading packs, appreciate it takes time to activate but if anyone is able to help activate my account that would be much appreciated.
cheers
kingrobbo
Fixed it
will @Footygamer just for him to be aware
kingrobbo
Send a PM to @Footygamer
Cball14
That's a great help thanks a lot @kingrobbo