kingrobbo
15 years ago
1 hour ago
11,505
By StephenStephenStephen 20 August 2023 - 23:30 PM UTC 

Hi  @Footygamer 

I got a premium sub the other night but it still hasn't shown up for me when I go to download a pack. 

 

Can you help me out?

 

Cheers

 

Hi

I have upgraded you manually now

 

there must be a glitch in the system as you show to have paid and have prem membership

StephenStephenStephen
13 years ago
5 months ago
7
Premium
By kingrobbo 20 August 2023 - 23:42 PM UTC 

Hi

I have upgraded you manually now

 

there must be a glitch in the system as you show to have paid and have prem membership

 

Thanks for fixing that @kingrobbo 

kingrobbo
15 years ago
1 hour ago
11,505
Footygamer
18 years ago
5 minutes ago
98,181

Seems to be showing up now @StephenStephenStephen ?

StephenStephenStephen
13 years ago
5 months ago
7
Premium
By Footygamer 21 August 2023 - 16:50 PM UTC 

Seems to be showing up now @StephenStephenStephen ?

 

Working fine now thanks mate

kingrobbo
15 years ago
1 hour ago
11,505
By Footygamer 21 August 2023 - 16:50 PM UTC 

Seems to be showing up now @StephenStephenStephen ?

 

As above I manually set the account to Premium, he wasnt showing as Premium before that

NeilMoore22
10 years ago
1 year ago
3

Hi

Just bought premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

@Footygamer wondering if I could have some help?

 

I realize it is not instantaneous but its been about 12 hours.

 

Thanks.

NeilMoore22
10 years ago
1 year ago
3
By NeilMoore22 18 October 2023 - 22:31 PM UTC 

Hi

Just bought premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

@Footygamer wondering if I could have some help?

 

I realize it is not instantaneous but its been about 12 hours.

 

Thanks.

 

or @kingrobbo  ?

Footygamer
18 years ago
5 minutes ago
98,181

Sorry @NeilMoore22 fixed that for you now.

NeilMoore22
10 years ago
1 year ago
3
By Footygamer 19 October 2023 - 00:07 AM UTC 

Sorry @NeilMoore22 fixed that for you now.

 

Perfect. Thank you.

reggaeboy81
15 years ago
1 day ago
1
Premium

Hi  @Footygamer   paid for premium tonight, will i be notified when my account has been upgraded? many thanks in advance

kingrobbo
15 years ago
1 hour ago
11,505
By reggaeboy81 19 October 2023 - 19:57 PM UTC 

Hi  @Footygamer   paid for premium tonight, will i be notified when my account has been upgraded? many thanks in advance

 

You are showing as premium mate

Qvordrup
16 years ago
11 hours ago
137,687
By kingrobbo 19 October 2023 - 20:25 PM UTC 

You are showing as premium mate

 

I fixed it 🙂

Qvordrup
16 years ago
11 hours ago
137,687
By reggaeboy81 19 October 2023 - 19:57 PM UTC 

Hi  @Footygamer   paid for premium tonight, will i be notified when my account has been upgraded? many thanks in advance

 

fixed 🙂👍

OA7R
1 year ago
1 year ago
1

Hi @Footygamer or @kingrobbo I have bought Premium but when I go to install a face pack it asks me to pay again, do I just have to wait?

 

Paumate
4 years ago
3 weeks ago
28

Hello, despite the renewal of my subscription (see below) I do not have premium rights. Can you keep me informed please.
Best regards.
 

image.png

 

kingrobbo
15 years ago
1 hour ago
11,505
By OA7R 20 October 2023 - 16:17 PM UTC 

Hi @Footygamer or @kingrobbo I have bought Premium but when I go to install a face pack it asks me to pay again, do I just have to wait?

 

Check your shop order it states active canceled 

but you are shown as a premium user on your profile, so should be working

kingrobbo
15 years ago
1 hour ago
11,505
By Paumate 20 October 2023 - 16:24 PM UTC 

Hello, despite the renewal of my subscription (see below) I do not have premium rights. Can you keep me informed please.
Best regards.
 

image.png

 

I've set you back as premium user

Check your shop orders it expires in a month 

SimonSoltan
2 years ago
1 year ago
7

I've paid for a premium membership last year and haven't cancelled.
It's been less than a year.

 

But it isn'r registered on my membership while I'm logged in and there aren't any history.


Please help me fix this.

weeniehutjr
6 years ago
1 month ago
5,216
By SimonSoltan 20 October 2023 - 18:44 PM UTC 

I've paid for a premium membership last year and haven't cancelled.
It's been less than a year.

 

But it isn'r registered on my membership while I'm logged in and there aren't any history.


Please help me fix this.

 

fyi @Footygamer 

Footygamer
18 years ago
5 minutes ago
98,181

@SimonSoltan this usually happens because you have two accounts by mistake and it's linked to the other account.

 

You can go here: https://sortitoutsi.net/shop and at the bottom search your paypal email address to find what account it's linked to.

Nallid
1 year ago
1 year ago
2

Hi Team, I paid £10 for Premium Membership yesterday via PayPal hoping to download the FM24 FacePacks, Kits & Logos without doing it via the Torrent sites.

 

However I am unable to download the entire packs instantly. I am still seeing “Buy Premium Membership”.

 

Please help kind regards,

 

@Footygamer 

Qvordrup
16 years ago
11 hours ago
137,687
By Nallid 22 October 2023 - 11:58 AM UTC 

Hi Team, I paid £10 for Premium Membership yesterday via PayPal hoping to download the FM24 FacePacks, Kits & Logos without doing it via the Torrent sites.

 

However I am unable to download the entire packs instantly. I am still seeing “Buy Premium Membership”.

 

Please help kind regards,

 

@Footygamer 

Fixed 👍

 

leishatanil
1 year ago
1 year ago
3

I've just paid for premium membership but nothing has changed. Premium membership is not showing up. Could you please help me with this issue, please? Thanks 

kingrobbo
15 years ago
1 hour ago
11,505
By leishatanil 22 October 2023 - 21:06 PM UTC 

I've just paid for premium membership but nothing has changed. Premium membership is not showing up. Could you please help me with this issue, please? Thanks 

 

you are showing 

as premium

 

Footygamer
18 years ago
5 minutes ago
98,181

Thanks alot @kingrobbo ❤️ I am double checking the code to see why this doesn't happen automatically sometimes or not quickly enough

Charlie.Jarvis
1 year ago
8 months ago
1
Premium

Good evening @Footygamer, i bought premium yesterday however when i go to install anything it still says i need to buy it. I read the forum post and left it over 24 hours but it still say the same message

 

Thank you. 

Footygamer
18 years ago
5 minutes ago
98,181
kingrobbo
15 years ago
1 hour ago
11,505
By Footygamer 23 October 2023 - 18:12 PM UTC 

Thanks alot @kingrobbo ❤️ I am double checking the code to see why this doesn't happen automatically sometimes or not quickly enough

 

no problems

 

these glitches happen mate😉

AaronM92
4 years ago
11 months ago
2
Premium

Hey @Footygamer , hoping you can help me out.

 

I paid for premium subscription yesterday but it still doesn't seem to have cleared yet when trying to download packs. Tried logging out multiple times but no joy. PayPal says its been paid aswell. 

Thanks for the help. 

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