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melsh87
@Footygamer my latest premium payment was in November 2023 - my premium status is showing as ACTIVE on my profile in the website - but when I go to download files it isn't reflecting the active premium status
kingrobbo
Fixed it now you weren't showing as a premium user for some reason
Cheers
naglebg
I'm having issues with my membership. I've now been charged twice and my access to downloads still has not been restored. Who can I contact to address?
Zangor
I manually marked your premium status as active, so there should be no problem with downloads anymore. With being charged twice, only the site owner can help you - @Footygamer.
Treble2222
Has anyone else had problems with purchasing a premium membership but then when you go to download the files it says you don't have one? I see my membership active in my shop orders.
Qvordrup
Fixed 🙂
Footygamer
Sorry about that, i've refunded one of your payments now.
Footygamer
Thanks @Qvordrup and sorry @Treble2222 I can't tell why this would have not activated the premium, i'm looking into it again.