sortitoutsi
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melsh87
@Footygamer my latest premium payment was in November 2023 - my premium status is showing as ACTIVE on my profile in the website - but when I go to download files it isn't reflecting the active premium status
kingrobbo
Fixed it now you weren't showing as a premium user for some reason
Cheers
naglebg
I'm having issues with my membership. I've now been charged twice and my access to downloads still has not been restored. Who can I contact to address?
Zangor
I manually marked your premium status as active, so there should be no problem with downloads anymore. With being charged twice, only the site owner can help you - @Footygamer.
Treble2222
Has anyone else had problems with purchasing a premium membership but then when you go to download the files it says you don't have one? I see my membership active in my shop orders.
Qvordrup
Fixed 🙂
Footygamer
Sorry about that, i've refunded one of your payments now.
Footygamer
Thanks @Qvordrup and sorry @Treble2222 I can't tell why this would have not activated the premium, i'm looking into it again.
contrasted
Hello, I wasn't aware that i had an active sub and cannot find an email or contact to request a refund of the most recent payment. any direction of where to request a refund?
Footygamer
Done 🙂
DillonMyrddin
I received a paypal receipt email about £10 for Sortitoutsi membership. I don't remember setting up the membership. It seems like I did in 2023. I do not remember setting it up though. And I can't really afford to have this subscription.
Anyone know how I can potentially get a refund?
huzzuk
Would I be able to get a refund on my premium subscription? Accidental purchase & isn't required. @Footygamer
Thanks
Footygamer
@huzzuk it looks like you purchased it on September 2nd used it for 24 hours then asked for a refund?
huzzuk
Didn't realise id purchased it till after, when checked my paypal
Footygamer
You've continued downloading loads of files AFTER asking for a refund???? So no we're not going to give a refund. You can't just buy it, use it, ask for a refund, continue using it, then get refunded, that doesn't make any sense.
Matthew Clifton14
Hi.
I Would like a refund as I don't use FM at all these days, plus with the delay until March there is no point me having the Subscription.