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Discussion
I have followed all the rules for downloading and installing the latest (19 June 2019) Cut Out Face Pack for my FM 2019 existing installation. The existing installation shows all of the faces for my Staff and Players but with the updated face pack only some faces appear. For example, I have Lionel Messi for my Assistant Manager and his face always appered in the game. After updating the face pack Messi's face is blank along with many other faces whilst some still appear. I have uninstalled the facepack and FM 2019 and reinstalled again but this does not resolve the problem. I am now at a loss to know what else to do. I attach a Word document detailing what I have done and should be most grateful if someone could tell me what I have done to cause this problem and how I might fix it.

«This comment has been edited»
I have followed all the rules for downloading and installing the latest (19 June 2019) Cut Out Face Pack for my FM 2019 existing installation. The existing installation shows all of the faces for my Staff and Players but with the updated face pack only some faces appear. For example, I have Lionel Messi for my Assistant Manager and his face always appered in the game. After updating the face pack Messi's face is blank along with many other faces whilst some still appear. I have uninstalled the facepack and FM 2019 and reinstalled again but this does not resolve the problem. I am now at a loss to know what else to do. I attach a Word document detailing what I have done and should be most grateful if someone could tell me what I have done to cause this problem and how I might fix it.

Thanks for the very detailed document. Almost everything appears to be in order.

One small thing, though, is D your default disk drive? If not, there is an additional step needed for the game to read the images from there. Secondly, how large is the config file please? It looks fine (and I imagine the image in the Word document you provided is cropped and edited for Messi's UID record to appear immediately below the record for UID 1), but I just want to be sure you have the latest one.

The only thing I can find in common between the 5 players you mention is that all of them are part of the images provided with the game by SI. That said, so is Messi, so I'm thinking there could be another config file somewhere, maybe from a different facepack or a previous version of this megapack, which could be causing some kind of conflict...
Many thanks for you response Mons. Here are my answers to your questions:-

1. I thought that my D drive was my default. However, I will examine the additional steps that you outlined and return when that task is completed.
2. The config.xml file is 16.5MB. I have re-downloaded the megapack and confirmed that I have the latest version.
3. The image that I showed in the Word document is indeed cropped for the purpose of simplicity. Messis' image is actually musch lower down in the config.xml file
4. I will search to discover whether another config files exists and tkae appropriate action.

I will respond again when I have completed my tasks.
Many thanks for you response Mons. Here are my answers to your questions:-

1. I thought that my D drive was my default. However, I will examine the additional steps that you outlined and return when that task is completed.
It's usually the C drive, that's the only reason why I asked.
2. The config.xml file is 16.5MB. I have re-downloaded the megapack and confirmed that I have the latest version.
Excellent
3. The image that I showed in the Word document is indeed cropped for the purpose of simplicity. Messis' image is actually musch lower down in the config.xml file
I thought as much but no harm in confirming
4. I will search to discover whether another config files exists and tkae appropriate action.
Search for a config.xml file anywhere within the D/Documents/Sports Interactive/Football Manager 2019 folder. Some of them will be tiny and related to the editor data folder, skins etc., but there may be others pertaining to other facepacks.

I will respond again when I have completed my tasks.

My answers in italics

Also, you haven't downloaded any graphics from the Steam Workshop perchance?
Hello Mons,

I have now examined the Steam "Set Launch Options" and found that it was empty. I correctedit by enetering the location of the megapack on my D drive and reloaded FM 2019. Unfortunately this does not resolve the problem.

Do you have any other suggestions?
Attachments


«This comment has been edited»
Hello Mons,

I have now examined the Steam "Set Launch Options" and found that it was empty

If the user data folder is the default one, then this should indeed be empty.

Do you have a C drive?

What drive is Windows installed on? If it's on the D drive, then that is the default user data home drive.

Not sure if I'm managing to explain myself well
Hello Mons,

I have now examined the Steam "Set Launch Options" and found that it was empty. I correctedit by enetering the location of the megapack on my D drive and reloaded FM 2019. Unfortunately this does not resolve the problem.

Do you have any other suggestions?

I've just seen your edit with the image added. I'm afraid the text is not precisely what it should be; copy the below:

--user_data_location="D:\Sports Interactive\Football Manager 2019"

i.e. without the < and >

«This comment has been edited»
I have now completed my search for config.xml files and found three.: -

1. a 145 byte file located in Football Manager 2019/games
2. a 16.5 MB file located in Football Manager 2019\graphics/faces - this is the file from the Megapack
3. a 15.6 MB file located in Football Manager 2019\graphics\iconfaces

Is thsi as it should be?
Attachments
I have now completed my search for config.xml files and found three.: -

1. a 145 byte file located in Football Manager 2019/games
2. a 16.5 MB file located in Football Manager 2019\graphics/faces - this is the file from the Megapack
3. a 15.6 MB file located in Football Manager 2019\graphics\iconfaces

Is thsi as it should be?

That all looks in order

Have you changed the Steam launch options as per my previous comment?
I've just seen your edit with the image added. I'm afraid the text is not precisely what it should be; copy the below:

--user_data_location="D:\Sports Interactive\Football Manager 2019"

i.e. without the < and >


Woops. I have now corrected that and loaded FM 2019 again........but still no faces.
Attachments
If the user data folder is the default one, then this should indeed be empty.

Do you have a C drive?

What drive is Windows installed on? If it's on the D drive, then that is the default user data home drive.

Not sure if I'm managing to explain myself well


Yes I have a C drive and it is where my Windows 10 Pro operating system is installed. I have examined the C drive for FM 2019 files and there are many - see attachment. I suspect this might be the problem - but which should I remove - perhaps all of them?

«This comment has been edited»
Yes I have a C drive and it is where my Windows 10 Pro operating system is installed. I have examined the C drive for FM 2019 files and there are many - see attachment. I suspecvt this might be the problem - but which should I remove?

You never said you were using OneDrive - maybe the issue is related to that.

If you open this folder, does it take you to the location where your graphics folder is located?

https://i.imgur.com/tuKUzV0.png

You never said you were using OneDrive - maybe the issue is related to that.

If you open this folder, does it take you to the location where your graphics folder is located?

https://i.imgur.com/tuKUzV0.png


I am afraid that I was not aware that I was using OneDrive! Nevertheless, I did as you suggested and it does NOT take me to the graphics folder - see attachment.
Attachments
I am afraid that I was not aware that I was using OneDrive! Nevertheless, I did as you suggested and it does NOT take me to the graphics folder - see attachment.

That screenshot confirms that though you have OneDrive backing up the files in your Documents, your user data files aren't there but on the D drive.

Now, go to the path in green (i.e. one folder back from graphics) and click on the address bar once, then copy the path EXACTLY as it is.

Then paste it in between the quotation marks ( " " ) of the Steam launch options to be sure that is exactly the correct path you're putting in there.

Then quit Steam, reload it and try reloading FM. Fingers crossed...

«This comment has been edited»
That screenshot confirms that though you have OneDrive backing up the files in your Documents, your user data files aren't there but on the D drive.

Now, go to the path in green (i.e. one folder back from graphics) and click on the address bar once, then copy the path EXACTLY as it is.

Then paste it in between the quotation marks ( " " ) of the Steam launch options to be sure that is exactly the correct path you're putting in there.

Then quit Steam, reload it and try reloading FM. Fingers crossed...


My crossed fingers did not help.....it did not work.

Since I did not know that I was using OnDrive (and don't actually want it!) then should I uninstall it and thus remove a potential cause of issue? I could then start again uninstalling FM 2019 clearing out all the unwanted locations and then reinstalling FM 2019 making sure that I use the guidance that you have kindly provided already?

«This comment has been edited»
My crossed fingers did not help.....it did not work.

Since I did not know that I was using OnDrive (and don't actually want it!) then should I uninstall it and thus remove a potential cause of issue? I could then start again uninstalling FM 2019 clearing out all the unwanted locations and then reinstalling FM 2019 making sure that I use the guidance that you have kindly provided already?

I'm going to send you a PM - I've got a quicker way
I'm going to send you a PM - I've got a quicker way


You have been teriffic Mons. I am very grateful for your assistance and await the PM.
Hi Mons,

Whilst waiting for your PM I decided to deal with the OneDrive issue - I don't want it!. I used the group policy editor to disable it completely. I then: -

1. Uninstalled Football Manager,
2. Removed all entries in the registry.
3. Removed all entries in the OneDrive folders on my C Drive
4. Restarted my PC
5. Used Steam to install Football Manager 2019 & set the correct launch options.
6. Ran Football Manger 2019 and flushed the cache

Wow - it worked correctly. This proves that OneDrive was screwing up the game.

Would you please now mark this as an issue which you have solved - all I did was implement your fault finding logic. Many thanks.
Hi Mons,

Whilst waiting for your PM I decided to deal with the OneDrive issue - I don't want it!. I used the group policy editor to disable it completely. I then: -

1. Uninstalled Football Manager,
2. Removed all entries in the registry.
3. Removed all entries in the OneDrive folders on my C Drive
4. Restarted my PC
5. Used Steam to install Football Manager 2019 & set the correct launch options.
6. Ran Football Manger 2019 and flushed the cache

Wow - it worked correctly. This proves that OneDrive was screwing up the game.

Would you please now mark this as an issue which you have solved - all I did was implement your fault finding logic. Many thanks.

I'm happy to see that the issue was solved Tbh, I don't think I would have solved it as the possibility didn't really cross my mind, but it's good to know that having OneDrive in place can causes some issues with this pack, which may well help me resolve similar issues in the future.

Enjoy your game then!
Malcom's cut-out picture for Barcelona doesn't show?

Malcom's cut-out picture for Barcelona doesn't show?

Look for an image named 19229435 in your megapack folder, and open your config.xml file to see whether that number is included within it.
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