ALL Issues with premium membership post here[read the opening post before posting]

moved to the pinned thread dealing with this

read the opening post and follow

cheers

Hey guys, i just tried to sign up for the premium membership. But i can´t complete it. I try to log in to my paypal account and after the password, i get an error. “Entschuldigung Leider ist ein Fehler aufgetreten.” I have tried it five times now, but it doesn´t work. Are there any known bugs, @Footygamer ?

Hello @Footygamer 

i ordered premium membership yesterday to download facepacks, logos, etc. I already payed 10 GBP via paypal.

Then i canceled the yearly abonement in paypal and on your site. Now the problem is, that i don't have access to the premium account right now (after not even a day).

I bought the abonement to have acces to it for a year. Please help me to get the premium account again for that year.

Best regards

Sorry about that @Tudor1337   

I enabled your premium now and will investigate what happened. 

Hi @Footygamer  

I accidently cancelled the subscription and then tried clicking reactivate and it says ‘Reactivation failed for an unknown reason!’. Would you be able to help? 

I think I might've posted this in the wrong forum before, but I think I'm on the right one now.

Thanks,

I'm pretty sure it worked the first time but it looks like you clicked it multiple times and it got confused. It looks reactivated now.

Thank you 🙂

@Footygamer Hi there, I signed up and paid for the premium membership on 30 November 2021. I just changed to a new computer and now I cannot seem to download the facepacks using the premium membership. Kindly advise. thanks!

Normally this means you have two accounts by accident and the membership is associated with another account.

You can type your Paypal email into the bottom of this page to check: https://sortitoutsi.net/shop 

Got a new email for my PayPal but I can’t figure out how to add it so I suspended payments but want to reactivate it under the new PayPal email.

Can anyone help me? 
 

EDIT: Might of fixed the issue, I will follow up with this if I require any further assistance 

@Footygamer I had to update my paypal card as it expired and missed the payment.  Updated now so should be able to take subscription and be Premium again.  Cheers!

Hey you will have to sign up again now your previous subscription expired 🙂

@footygamer cheers for the info. Can you delete my subscription from Paypal then, it says it is paused and to contact you 🙂

Hmm it seems like there's a new system within Paypal for “capturing missed payments” that i've never used before. I've done what I think I need to do to reactivate it but I can see you're still not premium, hopefully it's sorted in a few minutes

Worked like a charm @footygamer thanks for your help!!

I just changed my pc due to buying a new one, installed fm22 and wanted to download the usual packs (facepacks, backgrounds etc.) via torrent.. but it says i can't..? I have premium membership. It says that torrent is only available for first pack of the year? What does this mean? First time i ever see this message.

Can you give us a screenshot of what you're clicking, and what error message you're getting?

If you're a premium member, you actually don't really need to download the torrent file, but you can download the latest complete pack, which will include all the update packs released since the torrent for the base file was uploaded.

yes, i just went to download full pack the old way and it downloads very fast so i'm over this not being able to download over torrent thing :p

It doesn't say anywhere that you're not allowed to torrent. It just warns you that the torrent is only released once at the start of the year, so if you want the complete pack you'll need the updates. This has always been the case.

I think what you're saying is that in the past you've only ever used the torrent and you've not realised you were missing out on all the updates. Can you confirm?

@Footygamer ,I paid the premium membership back on 31 July and although the shop orders indicates my premium is active through to 31 July 2023 I still can't download files. Can you help get me up and running please?

@PJ1967 sorry for the slow response I had some personal issues getting online yesterday. This should be fixed now.

Hi @Footygamer, I paid for premium membership yesterday and it's showing as active until August next year on my account page. However, I'm not able to use it on the downloads section (e.g. for the Cut-Out Faces megapack) as it still just shows the graphic and links about signing up for premium membership. Is this able to be sorted please?

I have manually set you as a premium member as I can see your shop order but you weren't showing as premium

Try it now 

Cheers 

@Kaiser Leonidas  you show as a premium user now

@kingrobbo that's great, thanks! It's working for me now 

Hey there, i live in Turkey, so PayPal doesn't work here, how can become a premium member ? i wanna download face and skin packs for FM2021. I ve downloaded before but deleted 😢 @kingrobbo 

did you read the opening post?

sorry 😢 Thank you. 

cheers

its why I suggest reading it in the title of the thread, your question is answered in the opening post

Hey @Footygamer ,

Ordered the premium membership and it appears as active within ‘shop orders’ but I'm still getting prompted to sign up to premium when trying to download anything.

Also not appearing on my profile banner.

Any help appreciated 🙂