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jibber10
@Footygamer
Hi, I purchased premium yesterday evening and paid the £10 via paypal but I'm still not able to download the facepack in one file and I'm still being given the option to go premium when I've already done it. Could you please check to see what's happening please. Thank you
mons
It sometimes takes a while for the payment to go through and premium to be activated. As I can see the premium membership has been purchased (but is still being processed), I have manually changed your status over 😉
Niall Baker
I ordered the £10 premium membership and it still says that I haven't got it
mons
As above.
Nathan Walton
Hi, my premium membership renewed today but haven't used it since last November, and I don't have the new FM nor plan on buying it so I don't want my premium renewed and was wondering if I could have my membership cancelled please and possibly get my £10 back that's just come out of my PayPal please. Would be much appreciated @Footygamer
Footygamer
Done 🙂
Nathan Walton
Thats brilliant, thankyou
Lenzar
@Footygamer
I purchased premium membership some time ago. However my financial situation changed and I cancelled.
Today, however, I have been charged £10 ‘automatically’.
I do not want premium membership anymore. I can't afford it. I cancelled it. Please refund me this £10 and cancel my membership.
thoandr2
@Footygamer could you help please premium membership purchased in aprill - email is xxxxxxx but when try to download it’s trying to make me sign up again
kingrobbo
Hi
I can see from your shop order you should be a premium member so I will sort that now
I have removed your email address I wouldnt post that on any forums or you may end up getting spammed
cheers
kingrobbo
fixed your showing premium again now
wasnt before
https://gyazo.com/39865728cdd23eee7f104c35caa2c764
habiptelacioglu
@Footygamer how can i get premium membership from Türkiye, paypal is not an option and Türkiye is not in credit card country list. Please help. Best
Footygamer
Unfortunately we don't have any options other than Paypal
Jamie chant
@Footygamer i have paid for membership in October but tells me I have to pay again please help
kingrobbo
can you read the opening post again especially the part having more than one account
this account has no orders
j01761
All sorted thank you for your help🙂
kingrobbo
2 accounts🤛
it usually is the issue
thanks for updating
Kieran Shackleton
Hi, im also having issues with my premium membership, I purchased it two days ago yet I still keep on ending up with a forbidden file. Any help would be appreciated.
kingrobbo
post the full details show the link/s to the file/s you have issues with.
and as the opening post tag the site admin
Kieran Shackleton
Sorry didn't know, its the complete file sortitoutsi_cutout_megapack_2023.01.rar. it reaches around 33% and just fails.
kingrobbo
use this thread here read the opening post fully
and you need to tag the site admin
CFraser87
Hi, I'm having issues with downloading files with the premium membership. Small files are fine but mega packs like for cut out player faces and FMG logos megapack stop downloading after a while and come up as failed in the download section of the browser. I've tried going in a private window and downloading but the same thing happens.
They're downloading around 8-10 mb per second, not sure if that's slow for your servers but I can normally download much faster with 250mbps connection.
Don't think it's my internet as I can download other large files like mods for games just fine.
mons
Try using Chrome to download them, as it allows resuming of interrupted downloads.
joelewis2610
Morning all
purchased premium this morning. it looks as though the premium membership is active looking at my shop orders but when i try downloading the face megapack it doesnt appear to be. im still being asked to sign up etc. @Footygamer
ive read it takes a while to activate but it looks active to me?
TIA
kingrobbo
Set it for you now
Cheers
the real maven
@Footygamer I wasn't aware that it was an automatic renewal for the premium membership. I have just received an email saying that you have taken another payment for £10.00 from my PayPal account.
I will not be playing FM 2023, so can I please receive a refund back to my PayPal account.
Thanks and best regards
PS: canceled returning payment now through paypal
Praneeth
I have been an FM addict for a long time but I just don’t have the time anymore. I would like to cancel my premium subscription. My card got declined a couple of times. I would like to avoid paying an annual fee this time. Please cancel my premium membership @Footygamer
CFraser87
Thanks bro, downloaded 1st time with Chrome.
De Ley
Hey I bought premium two hours ago and haven't received my mail yet. Do I just wait a little longer? Thanks!
kingrobbo
Did you read the opening post?
FYI you are showing as a premium member