ALL Issues with premium membership post here[read the opening post before posting] - Site Support and Feedback - FM24/25 Update

kingrobbo

15 years ago

1 hour ago

11,505

25 Dec 2020 00:47:07

Can all users having issues with purchasing/cancelling Premium membership/Refund

Or issues with Premium membership eg downloads not treating you as a premium member etc please post your question/issue in this thread only DO NOT start any other new threads or post on threads that have nothing to do with your problem.

Please be aware the site Admin is based in Australia and so be patient until he replies as he is the only person who can assist with this issue.

can users be aware it can take a few hours for your membership to become active so just be patient

Users need to tag him in their posts and do so correctly eg@Footygamer if it isnt showing up in blue like this you haven't tagged correctly😉

Also anyone wanting other payment options rather than Paypal, this is a recent reply from Footygamer-

We accepted credit cards for a bit in 2016 but someone used our site to test stolen credit cards and we got blacklisted by our provider and our money was held for 3 months which was a nightmare as we still had to pay for all our hosting and for all the codes that had been sold without the money from the actual sales.

I definitely want to add other options again one day but there's lots of things I want to add to the site and credit cards just isn't very high on the list.

Many issues are caused by users having more than one account to check this use this link- https://sortitoutsi.net/shop/search

Also you can check your order status by viewing shop orders via your profile

https://i.gyazo.com/7ee6eacc9e02816b24042227e27c3346.png

https://i.gyazo.com/0b668c02794740134e1b5ec98a6a1281.png

This thread is just for membership issues ONLY

if you have issues with downloads not working report it here and read this too

if your issues is something not working in game then it is nothing to do do with your membership you need to ask in the forum related to it.

cheers

kingrobbo

15 years ago

1 hour ago

11,505

25 Dec 2020 00:55:28

apologies to the user who had just posted in the old premium membership thread it got deleted by mistake, so please post in here again tagging the site Admin

Gaz Gallagher

4 years ago

1 month ago

3

Premium

25 Dec 2020 00:58:14

I have purchased my premium membership 45 minutes ago. When will it be activated @Footygamer ?

kingrobbo

15 years ago

1 hour ago

11,505

25 Dec 2020 01:04:12

By Gaz Gallagher On 25 December 2020 - 00:58 AM UTC

I have purchased my premium membership 45 minutes ago. When will it be activated @Footygamer ?

cheers Gaz,sorry for having to post again😉

Matthew Ventris

5 years ago

2 months ago

2

28 Dec 2020 13:53:38

could I get a cancellation on my membership please @kingrobbo

kingrobbo

15 years ago

1 hour ago

11,505

28 Dec 2020 16:52:02

By Matthew Ventris On 28 December 2020 - 13:53 PM UTC

could I get a cancellation on my membership please @kingrobbo

read the opening post again clearly
cheers

Jmavfc

3 years ago

1 year ago

1

29 Dec 2020 17:51:16

I Have paid through paypal for premium membership but its not updated? @Footygamer

kingrobbo

15 years ago

1 hour ago

11,505

29 Dec 2020 18:02:35

By Jmavfc On 29 December 2020 - 17:51 PM UTC

I Have paid through paypal for premium membership but its not updated? @Footygamer

You are showing as being a premium member

Parish Kukadia

6 years ago

10 months ago

4

29 Dec 2020 19:46:21

Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

Paz7

11 years ago

1 month ago

19

29 Dec 2020 21:43:40

By Parish Kukadia On 29 December 2020 - 19:46 PM UTC

Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

Hi there, seems the same for me. Just got the FM21 + Premium Subscription.
@Footygamer @kingrobbo @mons

kingrobbo

15 years ago

1 hour ago

11,505

30 Dec 2020 00:14:55

By Paz7 On 29 December 2020 - 21:43 PM UTC

Hi there, seems the same for me. Just got the FM21 + Premium Subscription.
@Footygamer @kingrobbo @mons

as the opening post states footygamer is the site admin and deals with these issues so PM/tagging myself and Mons will not resolve this please wait for a reply from Footygamer
cheers

Paz7

11 years ago

1 month ago

19

30 Dec 2020 00:16:59

By kingrobbo On 30 December 2020 - 00:14 AM UTC

as the opening post states footygamer is the site admin and deals with these issues so PM/tagging myself and Mons will not resolve this please wait for a reply from Footygamer
cheers

Ah got it, apologies! 🙂

kingrobbo

15 years ago

1 hour ago

11,505

30 Dec 2020 00:19:21

By Paz7 On 30 December 2020 - 00:16 AM UTC

Ah got it, apologies! 🙂

no problems hope its resolved soon for you.

If you can PM proof of purchasing premium membership I can upgrade your account

Paz7

11 years ago

1 month ago

19

30 Dec 2020 00:40:52

By kingrobbo On 30 December 2020 - 00:19 AM UTC

no problems hope its resolved soon for you.

If you can PM proof of purchasing premium membership I can upgrade your account

Sure will do!
Just purchased the FM21 + premium (it’s on my account, but will PM also).

kingrobbo

15 years ago

1 hour ago

11,505

30 Dec 2020 01:29:46

By Paz7 On 30 December 2020 - 00:40 AM UTC

Sure will do!
Just purchased the FM21 + premium (it’s on my account, but will PM also).

Ive upgraded you🎅😉

Paz7

11 years ago

1 month ago

19

30 Dec 2020 01:57:27

By kingrobbo On 30 December 2020 - 01:29 AM UTC

Ive upgraded you🎅😉

Hero! Thank you so much!!! 🙂

kingrobbo

15 years ago

1 hour ago

11,505

30 Dec 2020 02:28:12

By Paz7 On 30 December 2020 - 01:57 AM UTC

Hero! Thank you so much!!! 🙂

no problems

rakobosanec

12 years ago

2 months ago

9

30 Dec 2020 11:55:58

Hello

I have Premium Membership for years now. But now I see that I have a really slow download (facepacks, logos). Only 1MB. Previous years it was not so slow.

Is this normal?
@rakobosanec

mons

18 years ago

2 hours ago

90,886

30 Dec 2020 12:01:57

By rakobosanec On 30 December 2020 - 11:55 AM UTC

Hello

I have Premium Membership for years now. But now I see that I have a really slow download (facepacks, logos). Only 1MB. Previous years it was not so slow.

Is this normal?
@rakobosanec

Not sure why you tagged yourself there 🙂

My internet connection is usually irregular and terribly slow but I've just tried downloading a file and got a 4MB/s download speed which is in the upper limit of what I'd usually get.

Are you downloading or streaming something else at the same time perchance? Download speed may be throttled in that case.

rakobosanec

12 years ago

2 months ago

9

30 Dec 2020 13:17:50

By mons On 30 December 2020 - 12:01 PM UTC

Not sure why you tagged yourself there 🙂

My internet connection is usually irregular and terribly slow but I've just tried downloading a file and got a 4MB/s download speed which is in the upper limit of what I'd usually get.

Are you downloading or streaming something else at the same time perchance? Download speed may be throttled in that case.

No, from other sites I usually have 30+MB.
Only one active download.

As I remember download from your web page was faster last years. But ok.

Parish Kukadia

6 years ago

10 months ago

4

30 Dec 2020 13:33:16

Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

@Footygamer

mons

18 years ago

2 hours ago

90,886

30 Dec 2020 13:44:35

By Parish Kukadia On 30 December 2020 - 13:33 PM UTC

Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

@Footygamer

Premium membership activation isn't instant and may take a little while to be activated. Should be given premium status very shortly. If it's still unchanged in a few hours time, get back in touch with us 👍

JockStein1967

14 years ago

3 years ago

4

30 Dec 2020 15:25:09

Can I cancel premium membership please. I bought last year as a guest on PayPal and have no way of cancelling recurring charge. @Footygamer

kingrobbo

15 years ago

1 hour ago

11,505

30 Dec 2020 17:58:45

By JockStein1967 On 30 December 2020 - 15:25 PM UTC

Can I cancel premium membership please. I bought last year as a guest on PayPal and have no way of cancelling recurring charge. @Footygamer

https://sortitoutsi.net/content/57037/canceling-of-premium-membership

JockStein1967

14 years ago

3 years ago

4

30 Dec 2020 18:02:37

Thanks @kingrobbo
Thought I'd clicked correct link.

Parish Kukadia

6 years ago

10 months ago

4

30 Dec 2020 20:19:22

By mons On 30 December 2020 - 13:44 PM UTC

Premium membership activation isn't instant and may take a little while to be activated. Should be given premium status very shortly. If it's still unchanged in a few hours time, get back in touch with us 👍

Hi, it's been over 24 hours now and nothing, any ideas?

mons

18 years ago

2 hours ago

90,886

30 Dec 2020 20:53:24

By Parish Kukadia On 30 December 2020 - 20:19 PM UTC

Hi, it's been over 24 hours now and nothing, any ideas?

Status for your order is showing as awaiting payment. Could be some delays with the payment transfer. Only Footygamer can tell you for sure, when he's back 👍