kingrobbo
14 years ago
43 minutes ago
11,274
By Philipeo121 20 November 2023 - 17:55 PM UTC 

Hello,

 

I have paid for premium however it's not recognising this ? Can anyone help? do I wait ?

 

nothing showing on your shop order so when did you pay? have you more than one account here?

kingrobbo
14 years ago
43 minutes ago
11,274
By kingrobbo 25 December 2020 - 00:47 AM UTC 

Can all users having issues with purchasing/cancelling Premium membership

Or issues with Premium membership eg downloads not treating you as a premium member etc please post your question/issue in this thread only DO NOT start any other new threads or post on threads that have nothing to do with your problem.


Please be aware the site Admin is based in Australia and so be patient until he replies as he is the only person who can assist with this issue.


can users be aware it can take a few hours for your membership to become active so just be patient

Users need to tag him in their posts and do so correctly eg@Footygamer if it isnt showing up in blue like this you haven't tagged correctly😉

Also anyone wanting other payment options rather than Paypal, this is a recent reply from Footygamer-


Many issues are caused by users having more than one account to check this use this link- https://sortitoutsi.net/shop/search

Also you can check your order status by viewing shop orders via your profile

 

https://i.gyazo.com/7ee6eacc9e02816b24042227e27c3346.png



 

https://i.gyazo.com/0b668c02794740134e1b5ec98a6a1281.png

 

The opening post

Footygamer
17 years ago
9 hours ago
72,409
By Philipeo121 19 November 2023 - 07:43 AM UTC 

@Footygamer I have purchased premium and it's still not recognising I have it which is making downloads impossible. Please could you assist?

 

I can't find any payments related to your email address. Are you sure you don't have two accounts and two email addresses by mistake?

 

You can try and locate orders at the bottom of this page: https://sortitoutsi.net/shop 

krche
12 years ago
2 months ago
2
Premium

Hi @Footygamer 

 

I have a double premium membership for some reason. I was charged 3 Nov and now again on the 22 Nov. Can you please delete one of the subscriptions and reverse the payment? 

 

 

 

Thanks 

kingrobbo
14 years ago
43 minutes ago
11,274
By krche 22 November 2023 - 11:29 AM UTC 

Hi @Footygamer 

 

I have a double premium membership for some reason. I was charged 3 Nov and now again on the 22 Nov. Can you please delete one of the subscriptions and reverse the payment? 

 

 

 

Thanks 

 

Hi

FYI -I have edited your post as your screenshot clearly showed your private email account

this is what your account shows here-

 

There are 2 overlapping memberships

 

I suggest PM footygamer with the image you posted earlier

cheers

 

Footygamer
17 years ago
9 hours ago
72,409

@krche not sure how that happened, but i've fixed it for you now

Philipeo121
3 months ago
3 weeks ago
6
Premium
By Footygamer 21 November 2023 - 00:25 AM UTC 

I can't find any payments related to your email address. Are you sure you don't have two accounts and two email addresses by mistake?

 

You can try and locate orders at the bottom of this page: https://sortitoutsi.net/shop 

I have the payment from my pay pal to yourselves? November 19th at 07:11am? I can try and post a screen shot if it will help?

 

 

Philipeo121
3 months ago
3 weeks ago
6
Premium
By Philipeo121 23 November 2023 - 21:42 PM UTC 

I have the payment from my pay pal to yourselves? November 19th at 07:11am? I can try and post a screen shot if it will help? @Footygamer 

 

Footygamer
17 years ago
9 hours ago
72,409

Can you PM me your paypal email address? @Philipeo121 

froggiest1982
5 years ago
2 months ago
1
Premium

@Footygamer I purchased a premium a few hours ago, showing complete but still no access to the premium download. Thanks!

Zangor
1 year ago
19 hours ago
5,427
By froggiest1982 01 December 2023 - 07:20 AM UTC 

@Footygamer I purchased a premium a few hours ago, showing complete but still no access to the premium download. Thanks!

 

Should be fixed now. I manually marked your premium status as active 👍

pacey999
1 year ago
3 weeks ago
1
Premium

Hey,

 

I purchased a premium membership yesterday and as of yet, I am still unable to download the packs through the one click download. Whenever I click the download option, it takes me to the subscribe page. 

 

How long does it take for my subscription to start working?

debo55
15 years ago
1 month ago
1
Premium

Hello, I purchased Premium 12 hours ago but still am not able to access the premium download. Thanks

weeniehutjr
5 years ago
1 week ago
5,204
By debo55 01 December 2023 - 15:12 PM UTC 

Hello, I purchased Premium 12 hours ago but still am not able to access the premium download. Thanks

 

I've marked your Premium as active now 👍

weeniehutjr
5 years ago
1 week ago
5,204
By pacey999 01 December 2023 - 14:32 PM UTC 

Hey,

 

I purchased a premium membership yesterday and as of yet, I am still unable to download the packs through the one click download. Whenever I click the download option, it takes me to the subscribe page. 

 

How long does it take for my subscription to start working?

 

I've marked your Premium as active now 👍

James Lighty
2 months ago
2 months ago
7
Premium

Hi, i have been advised to post here by your staff member.

 

i have been to post here as seems i been charged twice for some reason?

 

can i have £10 refunded please?

JwP NinJa
5 years ago
1 month ago
1
Premium

Hi, I purchased the premium membership last night and when I go to download it says to buy the membership again? 

weeniehutjr
5 years ago
1 week ago
5,204
By JwP NinJa 11 December 2023 - 16:14 PM UTC 

Hi, I purchased the premium membership last night and when I go to download it says to buy the membership again? 

 

I've marked your premium status as active 👍

kingrobbo
14 years ago
43 minutes ago
11,274
By James Lighty 03 December 2023 - 09:53 AM UTC 

Hi, i have been advised to post here by your staff member.

 

i have been to post here as seems i been charged twice for some reason?

 

can i have £10 refunded please?

 

As per the opening post you need to tag the site Admin @Footygamer 

James Lighty
2 months ago
2 months ago
7
Premium
By kingrobbo 12 December 2023 - 01:40 AM UTC 

As per the opening post you need to tag the site Admin @Footygamer 

 

 

James Lighty
2 months ago
2 months ago
7
Premium

Hi, i have been advised to post here by your staff member.

 

i have been to post here as seems i been charged twice for some reason?

 

can i have £10 refunded please?
 

 

@Footygamer 

robwarner1983
11 years ago
1 month ago
1
Premium

Hi 

 

I have subscribed to premium but cannot find how to down load as one file not part files 

 

Please help 

Qvordrup
16 years ago
18 minutes ago
137,068
By robwarner1983 12 December 2023 - 14:04 PM UTC 

Hi 

 

I have subscribed to premium but cannot find how to down load as one file not part files 

 

Please help 

Fixed 🙂 your premium member is now active. Please try again 👍

 

bartolo26
1 year ago
1 month ago
1
Premium

Hello, how can i contact with the support due to some payment problem ? 

Michael Hurst
8 months ago
2 months ago
1
Premium

@Footygamer i would like to cancel my subscription please

Footygamer
17 years ago
9 hours ago
72,409

You can always cancel future payments by visiting the shop page and clicking “Pause” 

Cball14
2 months ago
2 months ago
2
Premium

Hi, 

 

I purchased the premium membership yesterday but still no joy with downloading packs, appreciate it takes time to activate but if anyone is able to help activate my account that would be much appreciated.

cheers

kingrobbo
14 years ago
43 minutes ago
11,274
By Cball14 16 December 2023 - 16:24 PM UTC 

Hi, 

 

I purchased the premium membership yesterday but still no joy with downloading packs, appreciate it takes time to activate but if anyone is able to help activate my account that would be much appreciated.

cheers

Fixed it 

will @Footygamer  just for him to be aware

 

kingrobbo
14 years ago
43 minutes ago
11,274
By bartolo26 13 December 2023 - 11:03 AM UTC 

Hello, how can i contact with the support due to some payment problem ? 

 

Send a PM to @Footygamer 

Cball14
2 months ago
2 months ago
2
Premium
By kingrobbo 16 December 2023 - 18:18 PM UTC 

Fixed it 

will @Footygamer  just for him to be aware

That's a great help thanks a lot @kingrobbo 

 

You'll need to Login to comment